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Customer Care Specialist (m/w/d)

We are looking for a Customer Care Specialist to assist customers with technical issues when using products and services.

A Customer Care Specialist’s responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish the reputation as a company that offers excellent customer support during all after-sales procedures.

Your
responsibilities

• Responding to customer queries in a timely and accurate way via ticket system, phone or email.
• Identifying customer needs and helping customers use specific features.
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update the internal databases with information about technical issues and useful discussions with customers.
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their technical issues are resolved.

Your
Profile

• Educational background and/or experience in IT environment.
• Experience in dealing with customer requests or with customer support in general.
• Excellent communication and problem-solving skills.
• Willingness to learn, quick perception and ability to work in a team.
• Experience using help desk software (JIRA knowledge is a plus).
• Preferably knowledge of accounting or finance processes.
• Patience when handling tough cases

Further
information

• Salery: starting from € 3.000,- gross / month, over-payment based on qualification and experience, equivalent offered for contractors (declaration according to §9. Abs. 2 Equal Treatment Act)
• Start: ASAP
• Location: Mödling
• Working time: full-time

About us

We are experts for the recruitment and provision of highly qualified IT specialists and one of the leading IT recruitment agencies on the Austrian market.
Since 20 years we have been delivering IT experts for various positions and projects. We greatly value the idea of seeing everyone we deal with as individuals.

Apply now

If you are interested in working in a highly motivated team, learning fast and adapting quickly, we are looking forward to receiving your application!

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Kontakt

iTEC Informationssysteme AG
Schlachthausgasse 10
1030 Wien

Telefon: +43 1 786 49 27 - 0

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Kununu hat uns mit den Siegeln "TOP COMPANY" und "OPEN COMPANY" ausgezeichnet. Diese Anerkennung freut uns sehr, da wir sie als Bestätigung verstehen, dass Bewerberinnen und Bewerber ihre Begegnung mit der iTEC Informationssysteme AG als angenehm und professionell erleben.